Absolutely! We encourage you to re-cycle. Once you have finished burning your HUTWOODS candle, the glass jar that is left behind can be reused. After the wax is completely removed (simply with warm soapy water), these jars are a unique way to store everyday items including make-up brushes, cotton wool, or as a vase for flowers etc.
My HUTWOODS candle has surface imperfections. Is this normal?
During temperature changes, soy wax will sometimes release excess oil. This often happens after shipping across the country and is known as ‘sweating’. This will not affect the candle, nor usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean.
HUTWOODS candles are all hand poured and not massed produced. Although every effort is made to ensure consistency, each candle is unique. When using natural soy wax, sometimes you may notice darker patches or wet spots in your container. This is not a fault of the candle – simply a characteristic of natural soy wax where the wax has not 100% adhered to the glass. This does not affect the candle in any way. It’s how you know it’s completely natural soy wax.
Can I really use the seeded paper to grow a herb?
Yes, absolutely! We wanted a creative way for our customers to be able re-cycle and re-use our luxury range of silver, matte black and brass jars. Every one of these candles come with a layer of protective seeded herb paper with 4 different herb options; Basil, Oregano, Parsley and Thyme. To find out exactly how you can grow yours, visit How To Plant Your HUTWOODS Seeded Paper.
How much is postage/shipping?
Shipping for orders within UK is charged at a flat rate of £5.95 (Surcharges applicable for Highlands and Islands). All orders above £75.00 receive free postage.
We use an express 'next day' courier for all orders. Please be advised we cannot deliver to PO BOX addresses as we require a signature upon delivery for all orders.
Do you post internationally?
We certainly can! For all international orders, please get in touch so that we can quote you delivery charges.
How long will my order take to arrive?
We aim to ship all products within 1-2 days of receiving an order and while most parcels will arrive within 2 days, we recommend allowing up to 5 working days for final delivery to cover any unexpected delays. All packages are sent via Parcelforce Express courier service and you will receive an email with tracking so that you can follow the journey of your parcel.
What is your returns policy?
If you’re looking to return or exchange your order, we're here to help! We offer free returns or exchanges within 7 days of receiving your order if your delivery is either not what you ordered, damaged or you believe it to be faulty. You can return your product for store credit, a different product, or a refund to the original payment method. We will replace or refund (at our discretion) any candle that you’re not entirely satisfied with. We ask you to provide additional documentation, such as photos, for any products reported as damaged when received. To initiate a return or exchange, please inform us here with your order number. Unfortunately, we will not offer a refund for change of mind.
Do you offer wholesale?
We certainly do! If you feel HUTWOODS would be a good match for your business, we would love to hear from you! For more information please get in touch with us here. There is a minimum order requirement for all wholesale orders.
Do I have to pay import or duty taxes?
HUTWOODS will never charge you import duty or taxes, but we can’t guarantee your country won’t either. We have local distribution in the UK and Australia so can guarantee no additional charges in these locations. Unfortunately, we cannot take responsibility for any additional charges applied to your parcel upon entry into any other country.
